Be Aware of Terms & Conditions at SUVICH Before Your Proceed Further!

Please Read This Important Disclaimer Carefully:

THE SERVICES ARE PROVIDED TO YOU AT YOUR OWN RISK. YOU ARE USING THE SERVICES FOR OBTAINING ASTROLOGICAL CONSULTATIONS ONLY. THE ASTROLOGY PARTNER MAY PROVIDE SUCH CONSULTATION BY USAGE OF VEDIC ASTROLOGY, TAROT READING, VAASTU, NUMEROLOGY, WESTERN ASTROLOGY OR ANY OTHER SUCH METHOD THAT MAY BE INFORMED TO YOU. YOU AGREE THAT ASTROLOGICAL CONSULTATION IS INHERENTLY SUBJECTIVE IN NATURE AND DIFFERENT ASTROLOGERS MAY ARRIVE AT VARYING OR EVEN CONFLICTING RESULTS, DESPITE FOLLOWING SIMILAR METHODS. THE COMPANY, ASTROLOGER PARTNERS AND THEIR RESPECTIVE AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS HEREBY EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, ASSURANCES OR REPRESENTATIONS AS TO THE CORRECTNESS OR ACCURACY OF ANY ADVICE, PREDICTION OR REMEDY PROVIDED THROUGH THE SERVICES. YOU HEREBY AGREE AND ACKNOWLEDGE THAT THE SERVICES ARE NOT INTENDED AS A SUBSTITUTE FOR OR AS COMPLEMENTARY TO ACTUAL MEDICAL, LEGAL OR OTHER SUCH PROFESSIONAL ADVICE THAT YOU MAY OBTAIN.

Terms And Conditions

General

These terms and conditions for use of SUVICH and provision of associated web services (“Terms”) together with the accompanying schedule containing the refund policy, shall govern the access or use by you of SUVICH Mobile Application, website, content, products, and services provided in relation to it (“Services”) including by way of mobile application and associated web and teleservices made available by Techzuke Online Services Pvt Ltd. (“Company”).
Registered Address : #1909 B2 Gurudwara Gali Pinjore , Haryana
Corp. Address : Office No - 24 Tricity Plaza , Peer Mushalla Zirakpur , Punjab 140603
Your access and use of Services constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you and the Company. If you do not agree with these Terms, you may not access or use the Services. These Terms expressly supersede all prior agreements or arrangements with you.
The Company may immediately and without notice terminate these Terms or your access and/or use of any Services with respect to you, at any time for any reason. Supplemental terms may apply to certain Services, such as policies for a particular event, activity, or promotion, and such supplementary terms will be disclosed to you at the time of provision of such Services. All supplementary terms shall be in addition to, and shall be deemed a part of the Terms as far as it relates to provision of such Services. In the event of a conflict between these Terms and supplementary terms, the supplementary terms shall prevail.
The Company may amend the Terms related to the Services from time to time. Such amendments shall be effective upon the Company’s posting of such updated Terms at this location or the amended policies or supplemental terms on the applicable Service. Your continued access or use of the Services after such posting constitutes your consent to be bound by such amended Terms.
Failure of the Company to insist, in any one or more instances, on your performance of any of your obligations under these Terms shall not be construed as a waiver or relinquishment of any of the Company’s rights, and your obligations hereunder shall continue to remain in full force and effect.

Services

The Services constitute a web-based technology platform that enables users of the Company’s mobile application, or websites provided as part of the Services (each, an “Application”), to obtain astrological consultation from independent third party astrologers under agreement with the Company (“Astrologer Partners”). You acknowledge that the Company does not provide any astrological consultation, and all such consultations are provided by independent third-party contractors, who are not employed by the Company or its affiliates.
The Services are made available solely for your personal, non-commercial use. Subject to your compliance with these Terms, the Company hereby grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) access and use the Applications on your personal device solely in connection with your use of the Services; and (ii) access and use any content, information and related materials that may be made available through the Services, in each case solely for your personal, non-commercial use. Any rights not expressly granted herein are reserved by the Company and its licensors.
You may not: (i) remove any copyright, trademark or other proprietary notices from any portion of the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, licence, lease, sell, resell, transfer, publicly display, publicly perform, transmit, record, stream, broadcast or otherwise exploit the Services, except as expressly permitted by the Company; (iii) decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services; (v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or (vi) attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.
The Services may be made available or accessed in connection with third-party services and content (including advertisement) that the Company does not control. You acknowledge that different terms of use and privacy policies may apply to your use of such third-party services and content. The Company does not endorse such third-party services and content and in no event shall be responsible or liable for any products or services of such third-party providers.
The Services and all rights therein are and shall remain the Company’s property or the property of the Company’s licensors. Neither these Terms nor your use of the Services convey or grant to you any rights: (i) in or related to the Services except for the limited licence granted above; or (ii) to use or reference in any manner the Company’s names, logos, product and service names, trademarks or services marks or those of the Company’s licensors.
In order to use most aspects of the Services, you must register for and maintain an active personal user account (“Account”). You must be at least 18 years of age to obtain an Account. Registration for the Account may require you to submit to the Company certain personal information, such as your name, place of birth, date of birth, time of birth, and mobile phone number. Additionally, you may be required to submit payment related information. You may also create an Account by using third-party services such as Facebook, Google or Apple. In the event the Account is created by using third-party services, you hereby authorize the Company to access and obtain all relevant data available thereon. You further agree that you shall be responsible to ensure security of such third-party account, and any breach of such security may adversely affect your Account and the Services, for which the Company shall not be liable. You may not create, possess or operate more than one Account at any given point in time.
You agree to maintain accurate, complete and up-to-date information in your Account. Your failure to maintain accurate, complete and up-to-date information in your Account may adversely affect the provision of Services. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by the Company, you may only possess one Account.
The Service is not available for use by persons under the age of 18. You may not authorize third parties to use your Account, and you may not allow persons under the age of 18 to receive Services from Astrologer Partners, unless supervised by you. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the Services, and you may only use the Services for lawful purposes. You will not, in your use of Services, cause nuisance, annoyance, or inconvenience whether to the Astrologer Partner or any other party.
By creating an Account and providing your mobile phone number, you agree that you may be sent text (SMS) messages as part of your use of the Services. You may opt-out of receiving text (SMS) messages from the Company at any time by accessing the in-app customer support or by sending an email to support@suvich.com. You acknowledge that opting out of receiving text (SMS) messages may impact your use of the Services. 15. The Company may, in its sole discretion, create promotional codes that may be redeemed for Account credit, or other features or benefits related to the Services, subject to any additional terms that the Company establishes on a per promotional code basis (“Promo Codes”). You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner or made available to the general public, unless expressly permitted by the Company; (iii) may be disabled by the Company for any reason without liability to the Company; (iv) may only be used pursuant to the specific terms that Company establishes for such Promo Codes; (v) are not valid for cash; and (vi) may expire prior to your use. The Company reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that the Company determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal or in violation of the applicable Promo Code terms or these Terms.
You are responsible for obtaining the data network access necessary to use the Services. Your mobile network’s data and messaging rates and fees may apply if you access or use the Services from a wireless-enabled device and you shall be responsible for such rates and fees. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications and any updates thereto. The Company does not guarantee that the Services, or any portion thereof will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of internet and electronic communications.

Payment

For availing certain parts of Services, you may be required to purchase in-app credits (“Credits”) by making payments in Indian National Rupees (INR). The Credits will be stored in your Account and a summary of the transactions carried out using the same will be available to you. In the event the Account is compromised and any Credits are utilized, spent, or lost, you agree that the Company shall not be liable to reimburse the same. You further agree that Credits cannot be transferred to another Account.
Credits may be spent by gifting various in-app items to Astrologer Partners. Credits may also be spent for voice and/or video-based consultation with the Astrologer Partners, for which Credits shall be deducted for each minute of consultation, or part thereof, as per the rates informed to you by the Company. The rates chargeable for such consultation shall be determined by the Company, and may vary for different Astrologer Partners. Such rates may also be revised by the Company from time to time, without any specific notification to that effect. You agree that such rates are only intended to compensate the Astrologer Partners for the time and effort expended by them, and not towards any product thereof, such as prediction, advice or remedy that may be generated by expending such time and effort.
After you spend the Credits, the Company will facilitate payment to the concerned Astrologer Partner of a sum equivalent to the value of spent Credits. All payments made by you shall be inclusive of all applicable taxes. This payment structure is intended to fully compensate the Astrologer Partner for the services received by you and you shall not be required to pay any other amounts to the Astrologer Partner.
After you have received services from an Astrologer Partner, you will have the opportunity to provide ratings and reviews. The Company reserves the right to moderate and edit any rating and/or review that may be submitted by you.
Credits, once purchased, cannot be refunded. All transactions made using Credits, unless stated otherwise, are final and irreversible. In the event you have purchased in-app currency and are dissatisfied with the Services, you may contact the Company’s quality assurance representatives at support@suvich.com and lodge a complaint. For such complaints to be valid, the same has to be received within seven (7) days of occurrence of the event giving rise to such dissatisfaction. Any requests for refund shall be processed by the Company as per its refund policy, which is appended to these Terms by way of a schedule, and is available at [refund policy]. The said refund policy shall form a part of these Terms.
In case you have any other query or require support regarding the Services, you may contact the Company’s support representatives using the in-app customer support chat or write at support@suvich.com

Warranties Aand Disclaimer

The Services are provided on an “AS IS” and “AS AVAILABLE” basis. The Company disclaims all representations and warranties, express, implied or statutory, not expressly set out in these Terms, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. In addition, the Company or the Astrologer Partners make no representation, warranty or guarantee regarding the accuracy, reliability, quality, relevance or use of the Services, or that the Services will be uninterrupted or error-free. The Company does not guarantee the quality, suitability, or ability of Astrologer Partners. You agree that the entire risk arising out of your use of the Services remains solely with you, to the maximum extent permitted under applicable law.
The Company shall not be liable for indirect, incidental, special, exemplary, punitive or consequential damages, including lost profits, lost data, personal/mental injury or property damage related to, in connection with, or otherwise resulting from any use of the Services, even if the Company has been advised of the possibility of such damages.
Neither the Company or Astrologer Partner shall be liable for any damages, liability or losses arising out of: (i) inaccuracy of any prediction made by an Astrologer Partner as a part of provision of Services; (ii) acts of omission or commission by you or a third-party relating to consultation provided by an Astrologer Partner, as a part of the Services.
The Company shall not be liable for any damages, liability or losses arising out of (i) your use of or reliance on the Services or your inability to access or use the Services; or (ii) any independent transaction or relationship between you and any Astrologer Partner, even if the Company has been advised of the possibility of such damages.
In no event shall the Company’s total liability to you exceed a sum equivalent to the actual value of the in-app currency expended by you in the 30-days prior to the occurrence of the incident giving rise to the liability.
While the Services may be used by you to obtain astrological consultation, you agree that the Company does not provide any astrological consultation and has no responsibility or liability to you related to any astrological consultation, other than as expressly set forth in these Terms.

Your Information

During the provision of Services, including while accessing Suvich Mobile Application, the Company may collect, process and store your data, including your personal information. The Company’s policy regarding its practices, type of data or information collected, purpose of collection and usage, disclosure and security practices and procedures adopted by it may be accessed at [privacy policy]. You may not access or avail the Services in the event you do not agree with the said policy.
Without prejudice to consent granted under the said policy, you hereby expressly consent to the Company sharing your data or personal information with statutory authorities and third parties, in the event of an accident or complaint involving you or an Astrologer Partner.

Waiver

You hereby authorize and give consent to the Company to send you, either through itself or through any third party service provider, from time to time various information / alerts / SMS / other messages or calls or commercial communication, and other services on the telephone numbers provided by you, whether these numbers are registered with National Do Not Call Registry / listed in National Customer Preference Register or not. I also confirm that by sending of any such messages / calls, I will not hold the Company or its third party service providers liable / institute complaint under the Telecom Commercial Communications Customer Preference (TRAI) Regulations, 2010 or such applicable regulations including any amendment thereof, as may be applicable from time to time. In case you wish to stop this service, you may contact the Company by accessing the in-app customer support, or by writing an email at support@suvich.com, until which time this waiver shall continue to remain in effect.

Indemnity

You agree to indemnify and hold the Company and its affiliates, officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including legal) arising out of or in connection with (i) you use of the Services; (ii) your breach or violation of any of these Terms; or (iii) your violation of the rights of any third party, including Astrologer Partners.

Jurisdiction And Dispute Resolution

Except as otherwise set forth in these terms, these Terms shall be exclusively governed by and construed in accordance with the laws of India. Any dispute, conflict, claim or controversy arising out of or broadly in connection with or relating to the Services or these Terms, including those relating to its validity, its construction or its enforceability (each a “Dispute”) shall be settled by arbitration. To invoke this, the affected party shall serve on the other party a notice of dispute, containing in brief the facts and circumstances giving rise to the dispute, together with documents in support thereof. Within sixty (60) days of receipt of such notice, and the Dispute not having been settled, the Company and you shall each appoint an arbitrator, and the two arbitrators shall together appoint a presiding arbitrator. The arbitration shall be held at New Delhi, India and courts at New Delhi, India alone shall have jurisdiction.

Cancellation Policy:

Please Read Certain Guidelines and Points for Cancellation any services:

Customers are requested to order carefully with full consideration. If you wish to cancel, an order please customer-care team at info@suvich.com within 1 hour of making payment. The timeline displayed on the site are an approximate. We try to obey them at very large extent. However, these reports are manually and individually generated by our astrologers, some delays are possible. We will try on a best case to deliver as soon as possible. Delay we will not considered biases for refund/Cancellation.
-We not consider cancellations under any in-correcct data provided by the Customers.
-We not consider cancellations/refund to bank account if once the order has been placed and service has taken.

However, if you e-email us at info@suvich within an hour of taking service. We will consider changes to be made.

In case the Website or Payment gateway’s webpage, that is linked to the Website, is experiencing any server related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, the User shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:
In case the Bank Account appears to be debited, ensure that you do not make the payment twice and immediately thereafter contact the Website via customer care to confirm payment.

Refund Policy:

No refund shall be processed on the order of any reports under any circumstances if the order has reached the “processing” (Assigned to an Astrologer) stage. The risk and liability of placing order in a haste and careless manner totally lies with the User and the Website is not responsible for any refund once the processing stage has started.
No refund shall be processed once the Order has been placed and executed. However, if the User intends to cancel a successfully placed order before execution, the User is required to contact the customer care team within 1 (one) hour of making the payment, whereafter it is totally at the discretion of the Website whether to issue refund.
Any technical delay or glitch reported in the Website during the processing of the request which includes generating reports by the service provider i.e. Astrologer shall not be eligible for claiming refund. The User agrees that the timelines are approximate and all essentials steps would be taken to adhere to the timelines as displayed.

-Refunds are processed to your payment method within 15 working days in your bank account.

No refund shall be processed for the reason that in-correct information or data has been provided by You. The User agrees to be careful while providing any information to the Website and must re-check the information filled before clicking on “Submit”. The User can request for change in the in-correct information or data entered provided, the request for such change has been made with the customer care within 1 (one hour) of execution of the service rendered by the service provider.
Refund on pro-rata basis may be considered for any delay in the activation of the subscription services and any damage that may be caused to the product while in transit shall be dealt by the Website and its agencies