Be Aware of Terms & Conditions at SUVICH Before Your Proceed Further!
Please Read This Important Disclaimer Carefully:
THE SERVICES ARE PROVIDED TO YOU AT YOUR OWN RISK. YOU
ARE USING THE SERVICES FOR OBTAINING ASTROLOGICAL
CONSULTATIONS ONLY. THE ASTROLOGY PARTNER MAY PROVIDE
SUCH CONSULTATION BY USAGE OF VEDIC ASTROLOGY, TAROT
READING, VAASTU, NUMEROLOGY, WESTERN ASTROLOGY OR ANY
OTHER SUCH METHOD THAT MAY BE INFORMED TO YOU. YOU
AGREE THAT ASTROLOGICAL CONSULTATION IS INHERENTLY
SUBJECTIVE IN NATURE AND DIFFERENT ASTROLOGERS MAY
ARRIVE AT VARYING OR EVEN CONFLICTING RESULTS, DESPITE
FOLLOWING SIMILAR METHODS. THE COMPANY, ASTROLOGER
PARTNERS AND THEIR RESPECTIVE AFFILIATES, OFFICERS,
EMPLOYEES, AGENTS, PARTNERS AND LICENSORS HEREBY
EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, ASSURANCES
OR REPRESENTATIONS AS TO THE CORRECTNESS OR ACCURACY
OF ANY ADVICE, PREDICTION OR REMEDY PROVIDED THROUGH
THE SERVICES. YOU HEREBY AGREE AND ACKNOWLEDGE THAT
THE SERVICES ARE NOT INTENDED AS A SUBSTITUTE FOR OR AS
COMPLEMENTARY TO ACTUAL MEDICAL, LEGAL OR OTHER SUCH
PROFESSIONAL ADVICE THAT YOU MAY OBTAIN.
Terms And Conditions
- These terms and conditions for use of SUVICH and provision of
associated web services (“Terms”) together with the accompanying
schedule containing the refund policy, shall govern the access or use by
you of SUVICH Mobile Application, website, content, products, and
services provided in relation to it (“Services”) including by way of mobile
application and associated web and teleservices made available by
Techzuke Online Services Pvt Ltd. (“Company”).
Registered Address : #1909 B2 Gurudwara Gali Pinjore , Haryana
Corp. Address : Office No - 24 Tricity Plaza , Peer Mushalla Zirakpur , Punjab 140603
- Your access and use of Services constitutes your agreement to be
bound by these Terms, which establishes a contractual relationship
between you and the Company. If you do not agree with these Terms, you
may not access or use the Services. These Terms expressly supersede all
prior agreements or arrangements with you.
- The Company may immediately and without notice terminate these
Terms or your access and/or use of any Services with respect to you, at
any time for any reason. Supplemental terms may apply to certain
Services, such as policies for a particular event, activity, or promotion, and
such supplementary terms will be disclosed to you at the time of provision
of such Services. All supplementary terms shall be in addition to, and shall
be deemed a part of the Terms as far as it relates to provision of such
Services. In the event of a conflict between these Terms and
supplementary terms, the supplementary terms shall prevail.
- The Company may amend the Terms related to the Services from time
to time. Such amendments shall be effective upon the Company’s posting
of such updated Terms at this location or the amended policies or
supplemental terms on the applicable Service. Your continued access or
use of the Services after such posting constitutes your consent to be bound
by such amended Terms.
Failure of the Company to insist, in any one or more instances, on your
performance of any of your obligations under these Terms shall not be
construed as a waiver or relinquishment of any of the Company’s rights,
and your obligations hereunder shall continue to remain in full force and
The Services constitute a web-based technology platform that enables
users of the Company’s mobile application, or websites provided as part of
the Services (each, an “Application”), to obtain astrological consultation
from independent third party astrologers under agreement with the
Company (“Astrologer Partners”). You acknowledge that the Company
does not provide any astrological consultation, and all such consultations
are provided by independent third-party contractors, who are not employed
by the Company or its affiliates.
The Services are made available solely for your personal,
non-commercial use. Subject to your compliance with these Terms, the
Company hereby grants you a limited, non-exclusive, non-sublicensable,
revocable, non-transferable license to: (i) access and use the Applications
on your personal device solely in connection with your use of the Services;
and (ii) access and use any content, information and related materials that
may be made available through the Services, in each case solely for your
personal, non-commercial use. Any rights not expressly granted herein are
reserved by the Company and its licensors.
- You may not: (i) remove any copyright, trademark or other proprietary
notices from any portion of the Services; (ii) reproduce, modify, prepare
derivative works based upon, distribute, licence, lease, sell, resell, transfer,
publicly display, publicly perform, transmit, record, stream, broadcast or
otherwise exploit the Services, except as expressly permitted by the
Company; (iii) decompile, reverse engineer or disassemble the Services
except as may be permitted by applicable law; (iv) link to, mirror or frame
any portion of the Services; (v) cause or launch any programs or scripts for
the purpose of scraping, indexing, surveying, or otherwise data mining any
portion of the Services or unduly burdening or hindering the operation
and/or functionality of any aspect of the Services; or (vi) attempt to gain
unauthorized access to or impair any aspect of the Services or its related
systems or networks.
- The Services may be made available or accessed in connection with
third-party services and content (including advertisement) that the
and privacy policies may apply to your use of such third-party services and
content. The Company does not endorse such third-party services and
content and in no event shall be responsible or liable for any products or
services of such third-party providers.
- The Services and all rights therein are and shall remain the Company’s
property or the property of the Company’s licensors. Neither these Terms
nor your use of the Services convey or grant to you any rights: (i) in or
related to the Services except for the limited licence granted above; or (ii)
to use or reference in any manner the Company’s names, logos, product
and service names, trademarks or services marks or those of the
- In order to use most aspects of the Services, you must register for and
maintain an active personal user account (“Account”). You must be at least
18 years of age to obtain an Account. Registration for the Account may
require you to submit to the Company certain personal information, such as
your name, place of birth, date of birth, time of birth, and mobile phone
number. Additionally, you may be required to submit payment related
information. You may also create an Account by using third-party services
such as Facebook, Google or Apple. In the event the Account is created by
using third-party services, you hereby authorize the Company to access
and obtain all relevant data available thereon. You further agree that you
shall be responsible to ensure security of such third-party account, and any
breach of such security may adversely affect your Account and the
Services, for which the Company shall not be liable. You may not create,
possess or operate more than one Account at any given point in time.
- You agree to maintain accurate, complete and up-to-date information in
your Account. Your failure to maintain accurate, complete and up-to-date
information in your Account may adversely affect the provision of Services.
You are responsible for all activity that occurs under your Account, and you
agree to maintain the security and secrecy of your Account username and
password at all times. Unless otherwise permitted by the Company, you
may only possess one Account.
- The Service is not available for use by persons under the age of 18.
You may not authorize third parties to use your Account, and you may not
allow persons under the age of 18 to receive Services from Astrologer
Partners, unless supervised by you. You may not assign or otherwise
transfer your Account to any other person or entity. You agree to comply
with all applicable laws when using the Services, and you may only use the
Services for lawful purposes. You will not, in your use of Services, cause
nuisance, annoyance, or inconvenience whether to the Astrologer Partner
or any other party.
- By creating an Account and providing your mobile phone number, you
agree that you may be sent text (SMS) messages as part of your use of the
Services. You may opt-out of receiving text (SMS) messages from the
Company at any time by accessing the in-app customer support or by
sending an email to email@example.com. You acknowledge that opting out
of receiving text (SMS) messages may impact your use of the Services.
15. The Company may, in its sole discretion, create promotional codes that
may be redeemed for Account credit, or other features or benefits related to
the Services, subject to any additional terms that the Company establishes
on a per promotional code basis (“Promo Codes”). You agree that Promo
Codes: (i) must be used for the intended audience and purpose, and in a
lawful manner; (ii) may not be duplicated, sold or transferred in any manner
or made available to the general public, unless expressly permitted by the
Company; (iii) may be disabled by the Company for any reason without
liability to the Company; (iv) may only be used pursuant to the specific
terms that Company establishes for such Promo Codes; (v) are not valid for
cash; and (vi) may expire prior to your use. The Company reserves the
right to withhold or deduct credits or other features or benefits obtained
through the use of Promo Codes by you or any other user in the event that
the Company determines or believes that the use or redemption of the
Promo Code was in error, fraudulent, illegal or in violation of the applicable
Promo Code terms or these Terms.
- You are responsible for obtaining the data network access necessary to
use the Services. Your mobile network’s data and messaging rates and
fees may apply if you access or use the Services from a wireless-enabled
device and you shall be responsible for such rates and fees. You are
responsible for acquiring and updating compatible hardware or devices
necessary to access and use the Services and Applications and any
updates thereto. The Company does not guarantee that the Services, or
any portion thereof will function on any particular hardware or devices. In
addition, the Services may be subject to malfunctions and delays inherent
in the use of internet and electronic communications.
- For availing certain parts of Services, you may be required to purchase
in-app credits (“Credits”) by making payments in Indian National Rupees
(INR). The Credits will be stored in your Account and a summary of the
transactions carried out using the same will be available to you. In the
event the Account is compromised and any Credits are utilized, spent, or
lost, you agree that the Company shall not be liable to reimburse the same.
You further agree that Credits cannot be transferred to another Account.
Credits may be spent by gifting various in-app items to Astrologer
Partners. Credits may also be spent for voice and/or video-based
consultation with the Astrologer Partners, for which Credits shall be
deducted for each minute of consultation, or part thereof, as per the rates
informed to you by the Company. The rates chargeable for such
consultation shall be determined by the Company, and may vary for
different Astrologer Partners. Such rates may also be revised by the
Company from time to time, without any specific notification to that effect.
You agree that such rates are only intended to compensate the Astrologer
Partners for the time and effort expended by them, and not towards any
product thereof, such as prediction, advice or remedy that may be
generated by expending such time and effort.
- After you spend the Credits, the Company will facilitate payment to the
concerned Astrologer Partner of a sum equivalent to the value of spent
Credits. All payments made by you shall be inclusive of all applicable taxes.
This payment structure is intended to fully compensate the Astrologer
Partner for the services received by you and you shall not be required to
pay any other amounts to the Astrologer Partner.
After you have received services from an Astrologer Partner, you will
have the opportunity to provide ratings and reviews. The Company
reserves the right to moderate and edit any rating and/or review that may
be submitted by you.
Credits, once purchased, cannot be refunded. All transactions made
using Credits, unless stated otherwise, are final and irreversible. In the
event you have purchased in-app currency and are dissatisfied with the
Services, you may contact the Company’s quality assurance
representatives at firstname.lastname@example.org and lodge a complaint. For such
complaints to be valid, the same has to be received within seven (7) days
of occurrence of the event giving rise to such dissatisfaction. Any requests
for refund shall be processed by the Company as per its refund policy,
which is appended to these Terms by way of a schedule, and is available at
[refund policy]. The said refund policy shall form a part of these Terms.
In case you have any other query or require support regarding the
Services, you may contact the Company’s support representatives using
the in-app customer support chat or write at email@example.com
Warranties Aand Disclaimer
- The Services are provided on an “AS IS” and “AS AVAILABLE” basis.
The Company disclaims all representations and warranties, express,
implied or statutory, not expressly set out in these Terms, including the
implied warranties of merchantability, fitness for a particular purpose and
non-infringement. In addition, the Company or the Astrologer Partners
make no representation, warranty or guarantee regarding the accuracy,
reliability, quality, relevance or use of the Services, or that the Services will
be uninterrupted or error-free. The Company does not guarantee the
quality, suitability, or ability of Astrologer Partners. You agree that the entire
risk arising out of your use of the Services remains solely with you, to the
maximum extent permitted under applicable law.
The Company shall not be liable for indirect, incidental, special,
exemplary, punitive or consequential damages, including lost profits, lost
data, personal/mental injury or property damage related to, in connection
with, or otherwise resulting from any use of the Services, even if the
Company has been advised of the possibility of such damages.
- Neither the Company or Astrologer Partner shall be liable for any
damages, liability or losses arising out of: (i) inaccuracy of any prediction
made by an Astrologer Partner as a part of provision of Services; (ii) acts of
omission or commission by you or a third-party relating to consultation
provided by an Astrologer Partner, as a part of the Services.
The Company shall not be liable for any damages, liability or losses
arising out of (i) your use of or reliance on the Services or your inability to
access or use the Services; or (ii) any independent transaction or
relationship between you and any Astrologer Partner, even if the Company
has been advised of the possibility of such damages.
In no event shall the Company’s total liability to you exceed a sum
equivalent to the actual value of the in-app currency expended by you in
the 30-days prior to the occurrence of the incident giving rise to the liability.
- While the Services may be used by you to obtain astrological
consultation, you agree that the Company does not provide any astrological
consultation and has no responsibility or liability to you related to any
astrological consultation, other than as expressly set forth in these Terms.
During the provision of Services, including while accessing Suvich
Mobile Application, the Company may collect, process and store your data,
including your personal information. The Company’s policy regarding its
practices, type of data or information collected, purpose of collection and
usage, disclosure and security practices and procedures adopted by it may
in the event you do not agree with the said policy.
- Without prejudice to consent granted under the said policy, you hereby
expressly consent to the Company sharing your data or personal
information with statutory authorities and third parties, in the event of an
accident or complaint involving you or an Astrologer Partner.
You hereby authorize and give consent to the Company to send you,
either through itself or through any third party service provider, from time to
time various information / alerts / SMS / other messages or calls or
commercial communication, and other services on the telephone numbers
provided by you, whether these numbers are registered with National Do
Not Call Registry / listed in National Customer Preference Register or not. I
also confirm that by sending of any such messages / calls, I will not hold
the Company or its third party service providers liable / institute complaint
under the Telecom Commercial Communications Customer Preference
(TRAI) Regulations, 2010 or such applicable regulations including any
amendment thereof, as may be applicable from time to time. In case you
wish to stop this service, you may contact the Company by accessing the
in-app customer support, or by writing an email at firstname.lastname@example.org,
until which time this waiver shall continue to remain in effect.
You agree to indemnify and hold the Company and its affiliates,
officers, directors, employees and agents harmless from any and all claims,
demands, losses, liabilities, and expenses (including legal) arising out of or
in connection with (i) you use of the Services; (ii) your breach or violation of
any of these Terms; or (iii) your violation of the rights of any third party,
including Astrologer Partners.
Jurisdiction And Dispute Resolution
Except as otherwise set forth in these terms, these Terms shall be
exclusively governed by and construed in accordance with the laws of
India. Any dispute, conflict, claim or controversy arising out of or broadly in
connection with or relating to the Services or these Terms, including those
relating to its validity, its construction or its enforceability (each a “Dispute”)
shall be settled by arbitration. To invoke this, the affected party shall serve
on the other party a notice of dispute, containing in brief the facts and
circumstances giving rise to the dispute, together with documents in support thereof. Within sixty (60) days of receipt of such notice, and the
Dispute not having been settled, the Company and you shall each appoint
an arbitrator, and the two arbitrators shall together appoint a presiding
arbitrator. The arbitration shall be held at New Delhi, India and courts at
New Delhi, India alone shall have jurisdiction.
Please Read Certain Guidelines and Points for Cancellation any services:
Customers are requested to order carefully with full consideration.
If you wish to cancel, an order please customer-care team at email@example.com within 1 hour of making payment.
The timeline displayed on the site are an approximate. We try to obey them at very large extent.
However, these reports are manually and individually generated by our astrologers, some delays are possible.
We will try on a best case to deliver as soon as possible. Delay we will not considered biases for refund/Cancellation.
-We not consider cancellations under any in-correcct data provided by the Customers.
-We not consider cancellations/refund to bank account if once the order has been placed and service has taken.
However, if you e-email us at info@suvich within an hour of taking service. We will consider changes to be made.
In case the Website or Payment gateway’s webpage, that is linked to the Website, is experiencing any server related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, the User shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:
In case the Bank Account appears to be debited, ensure that you do not make the payment twice and immediately thereafter contact the Website via customer care to confirm payment.
- No refund shall be processed on the order of any reports under any circumstances if the order has reached the “processing” (Assigned to an Astrologer) stage.
The risk and liability of placing order in a haste and careless manner totally lies with the User and the Website is not responsible for any refund once the processing stage has started.
- No refund shall be processed once the Order has been placed and executed. However, if the User intends to cancel a successfully placed order before execution, the User is required to
contact the customer care team within 1 (one) hour of making the payment, whereafter it is totally at the discretion of the Website whether to issue refund.
- Any technical delay or glitch reported in the Website during the processing of the request which includes generating reports by the service provider
i.e. Astrologer shall not be eligible for claiming refund. The User agrees that the timelines are approximate and all essentials steps would be taken to adhere to the timelines as displayed.
-Refunds are processed to your payment method within 15 working days in your bank account.
- No refund shall be processed for the reason that in-correct information or data has been provided by You.
The User agrees to be careful while providing any information to the Website and must re-check the information filled
before clicking on “Submit”. The User can request for change in the in-correct information or data entered provided,
the request for such change has been made with the customer care within 1 (one hour) of execution of the service rendered by the service provider.
Refund on pro-rata basis may be considered for any delay in the activation of the subscription services and
any damage that may be caused to the product while in transit shall be dealt by the Website and its agencies