Refund Policy

Learn More About the Refund Policy of SUVICH to Avoid Inconvenience

This schedule governing the conditions for issuance of refund (“Refund Policy”) shall form a part of the Terms of Service (“Terms”) agreed between you, the recipient of Services, and the Company. Words and phrases not defined here under shall have the meaning assigned to them in the Terms.

User Acknowledgement, Disclaimer of Warranty, and Basis of Payment

  1. Purpose of service: You acknowledge and agree that all astrological consultations and services provided through the Platform are for predictive, spiritual, and guidance purposes only. These services are not a substitute for professional advice from qualified experts in fields such as medicine, law, finance, or mental health.
  2. No Guarantee of Accuracy or Outcome: You understand that astrology is not a proven science and is inherently subjective. The Platform and its Astrologer Partners make no warranties or guarantees, express or implied, regarding the accuracy, reliability, completeness, or efficacy of any prediction, advice, or remedy provided. Any reliance you place on such information is strictly at your own risk.
  3. Non-Refundable Service Fee for Time and Effort: You expressly agree that all payments made are non-refundable service fees to compensate the Astrologer Partners for their time, expertise, and the effort expended during the consultation. The fee is charged for the service of the consultation itself, irrespective of its content, your personal satisfaction with the astrologer, or the outcome of the advice given. You are purchasing the astrologer's time, not a guaranteed result.
  4. Absolute Waiver of Refund Claims: By proceeding with any consultation, you permanently and irrevocably waive any and all rights to initiate a claim or demand a refund from the Company or its Astrologer Partners for any reason. This waiver includes, but is not limited to, claims based on alleged inaccuracy, incorrectness, fallacy of advice, dissatisfaction with the service, or the failure of any suggested remedies or solutions.

Refund Policy

  1. In the event you have purchased in-app currency and are dissatisfied with the Services, you may, within seven (7) days from availing such services, contact the Company’s customer care representatives at [•] and lodge a complaint, setting out in clear terms the facts and circumstances leading to such dissatisfaction.
  2. Upon receipt of your complaint, the Company’s customer care representatives will verify the statements made in it. You hereby authorize the customer care representatives to access your information, including any personal information available with the Company regarding provision of Services relating to which the complaint has been made. You will be required to provide any further information as may be requested. Subject to your co-operation, the Company shall endeavour to gather such information within five (5) business days from the receipt of complaint.
  3. Within five (5) business days thereafter, the Company’s customer care representatives shall decide whether your dissatisfaction with the Services is attributable to any of the following:
    (a.) Disturbance over the call due to weak signal strength, background noise, disturbance, Astrologer Partner being inaudible, etc.
    (b.) Inability of the Astrologer Partner to answer your questions in the languages mentioned in their profile, despite your specific request.
    (c.) Unnecessary and inordinate delay caused by Astrologer Partner in responding to your questions, such as the Astrologer Partner not responding within the first three (3) minutes of your query, except during a livestream.
    (d.) The responses provided by the Astrologer Partner were wholly irrelevant or inappropriate. In the event your dissatisfaction with the Service arises due to the circumstances mentioned in Clause 6 above, the customer care representatives shall initiate refund of the corresponding amount of Credits to your Account, after deducting for applicable payment gateway charges. The decision of the customer care representative shall be final and binding. You agree that refund shall only be made by way of credit to the in-app credits linked to your Account.
  4. Except for the above, all transactions made in relation to the Services are final and non-refundable.
  5. Service Quality and Professional Conduct: A refund may be claimed if you are genuinely dissatisfied with the quality of the consultation, including the astrologer's professionalism, communication skills, or conduct. To be eligible, you must raise a complaint with our support team within 24 hours of the completed session, providing specific details about your concern.
  6. Incomplete or Interrupted Consultations: In the event that a consultation is cut short or cannot be completed due to technical issues from the astrologer's end or platform-related problems, a partial or full refund will be credited to your wallet. The refund amount will be proportionate to the remaining time of the session.
  7. Astrologer No-Show or Late Arrival: If an astrologer fails to show up for a scheduled appointment or is more than 10 minutes late without prior notice, you are entitled to a full refund for that session.
  8. Clear Cancellation Terms: "User Cancellation: You are eligible for a full refund if you cancel a scheduled appointment at least 4 hours in advance. Cancellations made within 4 hours of the appointment time will result in a 50% deduction of the consultation fee.
  9. Refund Review Process: All refund requests are subject to an internal review. Our team will investigate the claim by reviewing call recordings or chat transcripts to determine its validity. We reserve the right to deny any refund request that is found to be fraudulent or does not meet our policy criteria. Approved refunds will be processed within 7-10 business days.