Learn More About the Refund Policy of SUVICH to Avoid Inconvenience
This schedule governing the conditions for issuance of refund (“Refund
Policy”) shall form a part of the Terms of Service (“Terms”) agreed between
you, the recipient of Services, and the Company.
Words and phrases not defined hereunder shall have the meaning
assigned to them in the Terms.
Refund Of Purchased Of Credits
- Due to regulatory and operational restrictions, at present the Company is
able to issue refunds for purchased Credits only to your PayTM wallet, if:
(a) the payment has been made using a PayTM wallet, and (b) request for
refund has been received by the Company within one (1) hour of the
transaction. Except for the foregoing, the Company shall not issue any
refunds for purchased Credits.
- Transfer of Credits to other users or other Accounts is not permissible as
per the prevailing regulations and the Company’s policies, and therefore,
you agree that the Company shall not transfer your in-app credits to any
other user or other Accounts.
Refund Of Used Credits
You agree that astrological consultation is inherently subjective in nature
and that different astrologers may arrive at varying or even conflicting
results, despite following similar methods. All Credits spent by you are
intended to compensate Astrologer Partners for the time and effort
expended by them, and not towards any output, such as prediction, advice
or remedy that may be generated by expending such time and effort.
Owing to this and the express provisions of the Terms and this policy, you
agree that the Company or the Astrologer Partners shall not be liable to
issue any refunds owing to any inaccuracy, incorrectness or fallacy in any
prediction, advice or remedy provided during a consultation.
In the event you have purchased in-app currency and are dissatisfied
with the Services, you may, within seven (7) days from availing such
services, contact the Company’s customer care representatives at [•] and
lodge a complaint, setting out in clear terms the facts and circumstances
leading to such dissatisfaction.
- Upon receipt of your complaint, the Company’s customer care
representatives will verify the statements made in it. You hereby authorize
the customer care representatives to access your information, including
any personal information available with the Company regarding provision of
Services relating to which the complaint has been made. You will be
required to provide any further information as may be requested. Subject to
your co-operation, the Company shall endeavour to gather such information within five (5) business days from the receipt of complaint.
- Within five (5) business days thereafter, the Company’s customer care
representatives shall decide whether your dissatisfaction with the Services
is attributable to any of the following:
(a) Disturbance over the call due to weak signal strength, background
noise, disturbance, Astrologer Partner being inaudible, etc.;
(b) Inability of the Astrologer Partner to answer your questions in the
languages mentioned in their profile, despite your specific request;
(c) Unnecessary and inordinate delay caused by Astrologer Partner in
responding to your questions, such as the Astrologer Partner not
responding within the first three (3) minutes of your query, except during a
(d) The responses provided by the Astrologer Partner were wholly
irrelevant or inappropriate.
- In the event your dissatisfaction with the Service arises due to the
circumstances mentioned in Clause 6 above, the customer care
representatives shall initiate refund of the corresponding amount of Credits
to your Account, after educting for applicable payment gateway charges.
The decision of the customer care representative shall be final and binding.
You agree that refund shall only be made by way of credit to the in-app
credits linked to your Account.
- Except for the above, all transactions made in relation to the Services
are final and non-refundable.